Dagmor Calls & Analysis
by Dagmor
Dagmor Calls reviews 100% of a call centre's recorded calls (versus a typical 2-3% manual sample), automatically producing Performance reports, Risk reports, and per-agent 'Hero Scores' that flag missed steps and possible problems in each call. Dagmor Analysis compares language patterns between strong and struggling agents to surface effective phrasing for sales coaching. The vendor explicitly states no live call monitoring occurs (calls are reviewed after the fact) and that a human makes the final decision on any flagged case rather than the system acting autonomously.
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Weighted across four pillars · updated September 9, 2026
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