Ennatuurlijk AI call transcription and summaries

von Ennatuurlijk

AI Application

Niedrige Vertrauensstufe

Heat-network company Ennatuurlijk uses, in its customer service, a system that automatically converts telephone conversations into text and summaries with artificial intelligence, to help agents serve customers faster and better. Its privacy and cookie statement says customers' personal data are not used to train the AI model and that agents check the summaries manually. The statement does not name the vendor, the speech or language model, or where the data are processed. Customers are callers about district-heating connections, bills and outages.