Dovetail
by Dovetail
The Dovetail Customer Intelligence Platform is an AI-powered customer research and feedback-analysis workspace that turns feedback from every source (calls, support tickets, surveys, interviews, market research) into decision-ready evidence. Built-in AI transcribes customer calls and research sessions, summarizes interviews, surfaces themes, clips and patterns, translates feedback across languages, and enables plain-language chat and RAG-based semantic search across the workspace. It also provides AI agents that work on a schedule/trigger/on-demand, docs that draft PRDs and reports from evidence, and Digital Twins - current, evidence-based AI models of customer segments that teams can query. Intended users include design, product management, research, customer experience, sales/customer success and marketing teams. Evidenced use cases include voice-of-customer, product research, research repository and customer intelligence at companies such as Atlassian, Canva, Breville, Okta, Itau Unibanco, SmartRecruiters and CNH.
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Weighted across four pillars · updated October 10, 2026
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