Who makes AIR (AI by Revolut)?

AIR (AI by Revolut) is developed by Revolut Ltd.

AIR (AI by Revolut) — EU AI Act & GDPR Transparency Score

Name: AIR (AI by Revolut)
Rating: 65 (1 reviews)
Author: Revolut

AIR, short for AI by Revolut, is a consumer-facing conversational assistant embedded in the Revolut mobile app. Revolut began rolling it out to UK customers on 9 April 2026, across a UK base of roughly 13 million customers. Customers reach it by swiping down from the middle of the app home screen, or through Profile > Chats > AIR. It replaces multi-step menu navigation with natural-language requests covering spending analysis and budget summaries, investment and portfolio tracking, review and cancellation of subscriptions, card controls including freezing a lost card, and travel support such as trip budgeting and buying Revolut eSIMs in-app. Governance-relevant characteristics as published by Revolut: AIR only accesses data the customer can already see in the app, specifically transactions, investments and card information. Revolut states a strict zero-data-retention policy under which customer information is not stored by its AI partners and is not used for training. The underlying model providers are referred to publicly only as AI partners and are not named, so sub-processor identity and hosting location are undisclosed. Third-party reporting describes AIR as reactive rather than agentic: it answers prompts and does not surface insights unprompted or initiate financial actions on its own. Revolut Trading Ltd states that it provides a non-advised reception and transmission of orders service and does not give investment advice or personal recommendations, so AIR's investment features should be treated as portfolio information rather than advice. Availability at time of record: United Kingdom only. Revolut has said it intends to extend AIR to other markets but has published no timeline.

Transparency Score

65%

Moderate transparency

Supply Chain

20/20

Compliance

10/20

Policy

25/25

Technical

0/25

Ethical & Operational

10/10

Capabilities

Conversation

Spending Analysis

Budgeting

Investment Tracking

Subscription Management

Card Controls

Travel Planning

Transaction Search

Additional Information

Source Urls: ["https://www.revolut.com/air-ai-by-revolut/","https://www.revolut.com/news/revolut_enters_new_era_of_money_intelligence_with_launch_of_ai_assistant/","https://www.revolut.com/how-we-keep-your-money-safe/"]
Record Notes: Record compiled 1 August 2026 from Revolut's own published material: the AIR product page, the launch announcement, and the customer security overview page. 1. Scope. AIR's published functions are conversational access to spending analysis and budget summaries, investment and portfolio tracking, subscription review and cancellation, card controls, and travel support. It is not a fraud detection tool, and it does not provide financial advice: Revolut Trading Ltd states that its investment service is non-advised and does not include personal recommendations, so AIR's investment features should be read as portfolio information only. 2. Risk classification. Set to medium. AIR processes financial data and personal data for retail consumers, which rules out a low rating. On the evidence published it does not perform creditworthiness assessment or insurance pricing, so it does not appear to fall within EU AI Act Annex III high-risk use cases, and Article 50 transparency obligations look like the operative regime. To be revisited if credit, lending or advisory capability is added. 3. Model providers not disclosed. Revolut states a zero-data-retention policy under which customer information is not stored by its AI partners and is not used for training. Those partners are not named publicly, so model provider identity, processing location and contractual basis are unknown. The retention claim is vendor-asserted and cannot be verified from public sources. 4. Provider entity unresolved. This entry is linked to a group-level Revolut vendor record. Revolut publishes several UK entities: Revolut Ltd (No. 08804411) for e-money and payment services, Revolut Bank UK Ltd (No. 12871051) as the licensed bank, and Revolut Trading Ltd (No. 11567840) for non-advised investment services. The AIR page footer carries a Revolut Bank UK Ltd copyright and the launch announcement describes Revolut as the UK licensed bank, so the entity formally responsible for AIR may be Revolut Bank UK Ltd. Revolut Bank UAB serves EEA customers and is not covered by this record. 5. Territorial scope. United Kingdom only at the time of this record. EU AI Act applicability is therefore prospective; the tag reflects Revolut's stated intention to expand to further markets, not present availability in the Union. 6. Unverified figure. The figure of roughly 13 million UK customers comes from press coverage rather than a Revolut filing. 7. AIR is not Revolut's only AI system. Revolut's security overview page describes at least four further AI or machine-learning systems that are distinct from AIR and are not covered by this entry: machine-learning identity verification at onboarding, in-house fraud and scam detection models that flag transactions and can freeze a card without user action, facial recognition on the Wealth Protection control for investment withdrawals, and location-based transfer controls. Several of these act autonomously and adversely on customers and therefore carry higher inherent risk than AIR. This entry should not be treated as covering Revolut's full AI footprint.

Added: August 1, 2026

Updated: August 1, 2026

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EU AI Act Provider Information

Verification Status:

Partially Verified

Legal Entity

Revolut Ltd(Trading as: Revolut)

Registered Address

30 South Colonnade, Canary Wharf, London, England, E14 5HX, GB

Contact

dpo@revolut.com +44 20 3322 8352

Compliance Documents

CE Marking: Not Applicable

Instructions for Use

Post-Market Monitoring

Vendor describes always-on transaction monitoring, a dedicated 24/7 financial crime team, remote access detection, regular app releases and 24/7 customer support, plus in-app fraud education. Published redress routes are the complaints policy, chargeback forms and the responsible disclosure programme for security issues. No AI-specific post-market monitoring, model performance reporting, incident disclosure or human-oversight documentation was located. The one quantified claim, over 95% detection of attempted scams, is unsourced.

Known Limitations

No EU Declaration of Conformity or CE marking published, and no AI Act conformity documentation located as of 1 August 2026. No trust centre, certification list, SOC 2 report or ISO certificate is published on the public site. The customer-facing security page is written as a product overview rather than as a control framework, so security posture cannot be substantiated from public sources. The published claim that proactive warnings detect more than 95% of attempted scams carries no methodology, measurement period or scope and should be treated as unsubstantiated. Firmographic details beyond the registered address and company numbers have not been confirmed against Companies House or GLEIF.

Subprocessors

Third-party vendors and subprocessors used by this vendor

Grafana

Analytics and Tracking

Uses Grafana

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