Crosstie

by Crosstie

AI Application

Low Confidence

Crosstie is an AI and automation platform for the full Property & Casualty (P&C) insurance claims lifecycle. It helps carriers, third-party administrators (TPAs) and self-insureds modernize claims through eight modular solutions on one configurable platform: intelligent document processing, intelligent voice, claimant experience, customer portal, multimodal intake, loss control, insurance-native ETL and claim intelligence. Intended users are insurance claims teams, adjusters, and claimant/policyholder-facing operations at carriers, TPAs and self-insured employers. Evidenced use cases include automating first notice of loss (FNOL) across voice, text, web and email; extracting key details from documents and routing work automatically; automating claim calls and escalating complex cases; proactive claimant messaging/self-service; ingesting and standardizing claims data across systems; surfacing insights and anomalies for adjusters; and managing loss-control inspections and field data. It works with existing claims, policy and RMIS systems without rip-and-replace. Named customer deployments include Wegmans Food Markets (via product 'Jarvis'), FFVA Mutual (TRUclaim Solution) and Johns Eastern Company.