Deepdesk Agent Assist
by AnywhereNow
Deepdesk, now sold under AnywhereNow, gives contact-centre agents real-time, AI-generated answer suggestions and ready-made 'pinned messages' for busy moments such as outages or tariff changes. Vattenfall's Dutch operations used it while moving customer service from phone to WhatsApp: WhatsApp's share rose from 10% to 50% in a year and chats per agent per hour rose from eight to ten. Agents choose whether to use a suggestion; the case does not describe review rules. The only date in the case is a Net Promoter Score for 2021, so current use is unconfirmed.
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Weighted across four pillars · updated November 2, 2026
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