Pluno AI support assistant
by Pluno
AI assistant from Pluno (Unbrained GmbH, Germany) used by Athom for Homey customer support. From 1 October 2026 it writes the first reply to common questions (connectivity, account, subscriptions, orders) when the team has not picked up a ticket within an hour, using Knowledge Base articles and past answers; staff also use it to draft replies. Staff check every draft they send, handle all account and order changes, choose which topics the AI may answer and review a sample of AI first replies. AI replies are labelled; customers can reply to reach a person or opt out of AI replies. Names and email addresses are replaced with codes, and home and IP addresses removed, before requests reach Pluno. Athom also runs a separate AI chatbot on its website (over a year).
Transparency Score
Weighted across four pillars · updated November 2, 2026
Capabilities
Vendor Information
Complete information about the vendor/provider of this AI application
Infrastructure
Platforms hosting this application — each inherits its own transparency grade.
EU AI Act Provider Information
Supply Chain Network
Visual representation of the vendor's digital supply chain relationships
Get insights into risk by running assessments on this AI application.
Work at Pluno? Claim this listing to correct or complete the data.
Ready to manage AI applications?
Track, assess, and govern your AI applications with Anove.