TOPdesk
by TOPdesk
TOPdesk is service management software from TOPdesk in Delft, used by IT, facility and other service desks to handle tickets, changes, assets and a self-service portal. Universities, colleges and schools use it as the service desk for students and staff, for example for password resets, ID cards and onboarding. The vendor says its built-in AI suggests ticket categories, priorities and operator groups, summarises tickets, drafts replies and knowledge items from the knowledge base, improves and translates text, and powers search in the portal, and that its AI teammate TOPdesk Robin answers end users' questions in the portal and helps operators inside tickets. AI features are off by default, the operator decides on triage suggestions and reviews anything sent to customers, and AI output is labelled.
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Weighted across four pillars · updated October 19, 2026
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