Chattermill
par Chattermill
Chattermill is an AI-native Voice of Customer (VoC) and customer feedback analysis platform built for enterprises. It centralizes and analyzes customer feedback across every channel - surveys, online reviews, social media, support conversations, and voice calls - and uses 'Lyra AI', a proprietary AI model purpose-built for customer experience intelligence, to extract actionable insights from unstructured text. It offers strategic and precision insights, impact analysis linking CX to business outcomes (NPS/CSAT, retention, churn, revenue), reports and dashboards, anomaly detection with real-time alerting, workflows and automations, and agentic AI capabilities (Lyra Agent, Proactive Insights, MCP & Skills) that plug verified CX intelligence into external AI agents like Claude or ChatGPT. Intended users include CX, Insights, Voice of Customer, Product/UX, and Customer Support teams at enterprises. Evidenced use cases and customer results from chattermill.com: Uber (400+ users, 8-year partnership), HelloFresh (30% increase in average order values), Qonto (80+ hours of manual work saved), E.ON Next (144% increase in NPS).
Score de transparence
Pondéré sur quatre piliers · mis à jour le October 16, 2026
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