Voicelabs Dental Eva

par Voicelabs

AI Application

Faible confiance

Eva is an AI receptionist for dental practices from Voicelabs Dental, used at the front desk. The vendor says Eva answers calls day and night; books, reschedules and cancels appointments in the practice software (Eva Connect) or in its own calendar (Eva Lite); sends reminders and recalls, follows up no-shows and takes new-patient intake. Add-on modules answer webchat and WhatsApp messages, draft email replies in Microsoft 365 for staff to send, and request reviews. The vendor says Eva introduces herself as a digital assistant at the start of every call, gives no medical advice or diagnosis, and hands callers to staff by the practice's protocol, giving the colleague a spoken summary on a warm transfer. The practice decides which appointments Eva may book and how urgent signals are handled, and every call, booking and handover is visible in a dashboard. The trust centre lists UpCloud in Frankfurt for hosting, Supabase in the EU and LiveKit (EU/US) for real-time voice.