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Genesys Cloud CX

by Genesys

AI Service
Low Confidence

Genesys Cloud CX is a cloud-based customer experience (CX) and contact center solution that leverages artificial intelligence to enhance customer service operations. It integrates omnichannel routing, workforce engagement, analytics, and AI-driven insights to optimize customer interactions across voice, chat, email, social media, and messaging platforms. The platform includes features such as predictive engagement, speech and text analytics, virtual assistants, and automated workflows to improve agent productivity and customer satisfaction. Genesys Cloud CX is designed for businesses of all sizes and supports hybrid and remote work environments.

Transparency Score
40%
Limited transparency
Supply Chain
20/20
Compliance
10/20
Policy
10/25
Technical
0/25
Ethical & Operational
0/10
Capabilities
Conversation
Speech Analytics
Text Analytics
Predictive Routing
Virtual Assistant
Automated Workflows
Customer Engagement Optimization
Sentiment Analysis
Added: February 3, 2026
Updated: February 3, 2026

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Vendor Information

Complete information about the vendor/provider of this AI application

GenesysView all products →
Genesys Cloud Services, Inc.(Trading as: Genesys)
Contact Information
+1 650 466-1100
Registered Address
1302 El Camino Real, Suite 300, Menlo Park, CA, 94025, US
EU AI Act Provider Information
Verification Status:
Unverified
Genesys Cloud Services, Inc.(Trading as: Genesys)
1302 El Camino Real, Suite 300, Menlo Park, CA, 94025, US
+1 650 466-1100
Genesys Europe B.V.
Mr. Treublaan 7 , Amsterdam, NL
Compliance Documents
CE Marking: Not Applicable

Potential Risks

1 considerations identified

1

Review recommended before use

These considerations are automatically identified based on publicly available information about the vendor and AI catalog data. Actual risks may vary based on your specific use case and implementation.

Supply Chain Network

Visual representation of the vendor's digital supply chain relationships

Subprocessors

Third-party vendors and subprocessors used by this vendor

Genesys Cloud Services
subprocessor

Cloud Services

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Exceed.AI Ltd.
subprocessor

Artificial Intelligence

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Genesys Europe B.V.
subprocessor
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Genesys International B.V.
subprocessor
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Genesys Cloud Services France
subprocessor

Cloud Services

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Genesys Cloud Services Sweden AB
subprocessor

Cloud Services

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Genesys Cloud Services Germany GmbH
subprocessor

Cloud Services

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Genesys Cloud Services Ireland Limited
subprocessor

Cloud Services

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Genesys Labs Ltd.
subprocessor

Research and Development

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Genesys Cloud Services S.r.l.
subprocessor

Cloud Services

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Genesys Cloud Services Czech s.r.o.
subprocessor

Cloud Services

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Genesys Cloud Services Hungary Kft
subprocessor

Cloud Services

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Genesys International B.V. – Portugal Branch
subprocessor

International Operations

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Genesys Cloud Services K.K.
subprocessor

Cloud Services

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Genesys Cloud Services New Zealand Limited
subprocessor

Cloud Services

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Genesys International B.V. – Switzerland Branch
subprocessor

International Operations

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Genesys Cloud Services (PTY) Limited
subprocessor

Cloud Services

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Genesys Korea LLC
subprocessor

Cloud Services

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Genesys Turkey Cloud Software Services LLC
subprocessor

Cloud Services

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Genesys Telecommunications Laboratories – Europe Limited
subprocessor

Telecommunications

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Genesys Cloud Services Pty. Ltd.
subprocessor

Cloud Services

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Genesys Serviços Cloud Ltda.
subprocessor

Cloud Services

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Genesys Chile SpA
subprocessor

Cloud Services

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Genesys Telecommunications Laboratories Colombia Ltda
subprocessor

Telecommunications

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Genesys Cloud Services Malaysia Sdn. Bhd.
subprocessor

Cloud Services

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PT Genesys Cloud Services Indonesia
subprocessor

Cloud Services

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GENESYS CLOUD SERVICES PERU S.R.L.
subprocessor

Cloud Services

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Genesys International B.V. – Dubai Branch
subprocessor

International Operations

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Interactive Inteligence Latin America, C.A.
subprocessor

Cloud Services

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Genesys Telecommunications Laboratories S.L.
subprocessor

Telecommunications

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Policies & Documents

Legal, privacy, and compliance documentation

Legal & Terms

GENESYS DIGITAL SERVICES TERMS AND CONDITIONS
Terms of Service
Terms of Use

Privacy & Security

Privacy Policy

Genesys privacy policy

Compliance

Trust Center

Other

Cloud AI Ethics
Other
Ethics and Compliance
Other
Compliance & Risk

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Data Categories

Types of data commonly processed by this application

Pii
User Content
Conversation Logs
Call Recordings
Customer Interaction Data
Behavioral Data
Tractable AI
Tractable
AI Service
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