Greenchoice Lumi
by Greenchoice
Lumi is Greenchoice's customer-facing AI chatbot and self-service environment. At an Erasmus Centre for Data Analytics event in May 2026 Greenchoice presented Lumi as its new chatbot, showing it helping customers with energy subsidies, choosing the right contract, understanding how much energy they feed back to the grid and tracking outstanding payments, with the aim of more personalised interaction. A public Lumi site (lumi.greenchoice.nl) is live with a 'Chat' menu item and a netting-abolition check that, for logged-in customers, calculates the impact from their real consumption and feed-in; the page says the entered data are used only for that calculation and not stored. The sources do not say which platform or language model Lumi runs on or how customers reach a human from the chat; Greenchoice's human WhatsApp and phone channels remain available. Greenchoice's May 2026 privacy statement does not yet mention the chatbot.
Transparency Score
Weighted across four pillars · updated November 2, 2026
Capabilities
Vendor Information
Complete information about the vendor/provider of this AI application
Infrastructure
Platforms hosting this application — each inherits its own transparency grade.
EU AI Act Provider Information
Supply Chain Network
Visual representation of the vendor's digital supply chain relationships
Get insights into risk by running assessments on this AI application.
Work at Greenchoice? Claim this listing to correct or complete the data.
Ready to manage AI applications?
Track, assess, and govern your AI applications with Anove.