Hello Customer ISAAC AI
ISAAC AI is Hello Customer's AI engine that reads open-text customer feedback (surveys, reviews, support tickets, chats, calls) in 30+ languages, five levels deep, to classify themes and sentiment and surface Key Driver Analysis (what is actually moving satisfaction scores). 'Ask ISAAC' provides a natural-language query interface over feedback data, and a new MCP server exposes feedback data to external AI tools/agents. The platform also generates forward-looking alerts and suggested actions, and automates close-the-loop follow-up with customers. Vendor states customer data is never used to train public AI models and stays within the EU.
Transparency Score
Weighted across four pillars · updated September 22, 2026
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