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Infermedica Medical Guidance Platform

by Infermedica

AI Application
Low Confidence

The Medical Guidance Platform (MGP) is Infermedica's symptom-assessment and triage software for patients and healthcare professionals, offered as a web app, mobile app and API that partners build into their own portals, such as GP-practice apps. The patient answers an adaptive interview. The vendor says a Bayesian inference engine over a physician-built medical knowledge base, with a language layer for free text, estimates possible conditions with probabilities and recommends one of five care levels, from calling an ambulance to self-care. Intake and follow-up modules pass medical history to the health record before a consultation. The instructions for use say the platform supports but does not replace professional judgment and must not be used in emergencies. The advice goes straight to the patient; clinicians see the results where the partner platform forwards them. Infermedica does not state where patient data is hosted.

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Transparency Score

Weighted across four pillars · updated October 20, 2026

Overall grade
46% weighted
ABCDF
Model
—
Not yet assessed

Capabilities

Symptom Assessment
Urgency Triage
Care Level Recommendation
Medical History Intake
Follow Up Assessment

Vendor Information

Complete information about the vendor/provider of this AI application

InfermedicaView all products →
Infermedica Sp. z o.o.(Trading as: Infermedica)
Contact Information
infermedica.com
contact@infermedica.com
Registered Address
Plac Solny 14/3, Wrocław, Dolnośląskie, 50-062, PL

Infrastructure

Platforms hosting this application — each inherits its own transparency grade.

Amazon Web Services (AWS)
Amazon
F
Google Cloud Platform
Google
F
View full infrastructure →

EU AI Act Provider Information

Verification Status:
Unverified
(Last verified: October 20, 2026)
Infermedica Sp. z o.o.(Trading as: Infermedica)
Plac Solny 14/3, Wrocław, Dolnośląskie, 50-062, PL
contact@infermedica.com
Compliance Documents
CE Marking: Certified
Instructions for Use
Notified Body: TUV NORD Polska Sp. z o.o.(Cert: TNP/MDR/0039/5172/2025)
The MGP instructions for use (version 1.0, 21 Nov 2024) say the platform must not be used in an emergency or sudden health deterioration, is not for ongoing monitoring of chronic conditions without clinician oversight, must not be used to assess several separate health problems in one interview, is not suitable for people with severe cognitive or learning impairment without assistance, and that children are in the intended population but cannot use it alone; it supports, and does not replace, professional judgment, its condition list is not exhaustive, and accurate symptom reporting is needed for correct results (https://demo-mgp.infermedica.com/mgp-statics/instructions/mgp/en/instruction.pdf, read 2026-10-20). Infermedica also says rules can only raise a triage level, never lower it (https://infermedica.com/technology, read 2026-10-20).

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Compliance & Risk

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Added: October 20, 2026
Updated: October 20, 2026

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