Lighthouse KITT (AI voice and messaging receptionist)

by Lighthouse

AI Application

Low Confidence

KITT is an AI 'direct booking agent' for hotels that answers guest calls and messages around the clock in 50+ languages with 'human-like' responses, shares pre-filled booking links, upsells using real-time availability and offers, routes conversations to staff, and reports on call volumes, guest questions and satisfaction. Lighthouse says it resolves more than 50% of inbound queries autonomously. It is operated by affiliate The Hotels Network (THN), which under the Terms procures and maintains phone numbers in the customer's name on the customer's authorisation, and may add charges or limit service for bot-generated calls. Rated medium: it is a consumer-facing conversational agent that handles guests' personal data, and the key privacy facts could not be found: whether calls are recorded or transcribed, retention and consent, what callers are told about speaking to an AI (the page markets 'human-like' responses), which AI model providers process the audio, and which entity is the controller (the Terms say affiliates may be controllers under product-specific notices that were not located). The Terms and AI Use Policy also forbid inputting PII into AI Products, which does not obviously fit a product that takes booking requests. The rating could be lowered once those points are confirmed, or raised if calls are recorded without clear consent or callers are not told they are speaking to an AI.