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Mastercard Dynamic Yield (personalization, Experience OS Agents, Shopping Muse)

by Mastercard

AI Application
Low Confidence

Dynamic Yield is Mastercard's personalization platform. The AI page describes it as hyper-personalized consumer experiences using advanced AI and numerous data sources for real-time recommendations; the product navigation lists use cases (recommendations, segmentation, targeting, journey orchestration, optimization, search) and products including Experience OS Agents (AI specialists for marketers), Shopping Muse and Experience APIs, which I did not read. Its compliance page lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018/27701, IMDA Accreditation@SG Digital and a CSA STAR listing, with certificate PDFs linked; dates and scope are not shown and the certificates were not read. Rated medium: behavioral and profile data are used for personalization at scale, offset by a strong product-level assurance set. Open points are how Dynamic Yield uses Mastercard network or transaction data (the 'Mastercard advantage' page was not read), whether customer data is used to train models, and the data flows of its agents and shopping assistant, including any third-party model providers.

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Transparency Score

Weighted across four pillars · updated October 9, 2026

Overall grade
29% weighted
ABCDF
Model
—
Not yet assessed
Infrastructure
—
Not yet assessed

Capabilities

Ai Real Time Personalization
Product Recommendations
Customer Segmentation And Targeting
Journey Orchestration And Optimization
Ai Agents For Marketing Teams
Ai Shopping Assistant

Vendor Information

Complete information about the vendor/provider of this AI application

MastercardView all products →
Mastercard Incorporated(Trading as: Mastercard)
Contact Information
www.mastercard.com/us/en.html
privacyanddataprotection@mastercard.com
+1 800-627-8372
Registered Address
2000 Purchase Street, Purchase, NY, 10577, US

EU AI Act Provider Information

Verification Status:
Partially Verified
(Last verified: October 9, 2026)
Mastercard Incorporated(Trading as: Mastercard)
2000 Purchase Street, Purchase, NY, 10577, US
privacyanddataprotection@mastercard.com+1 800-627-8372
Mastercard runs a 'My Data' portal for privacy requests with a published requests report, a Global Privacy Office and an ethics helpline. No public AI incident-reporting or model-monitoring process was found in the pages read.
Vendor materials report fraud-detection improvements (20% and up to 300%) but publish no accuracy, false-positive or bias metrics for its fraud-scoring, personalization or agentic products. The Global Privacy Notice's commitment against solely automated decisions with significant effects has an exception for fraud prevention, which is where automated fraud scoring sits.

Potential Risks

1 considerations identified

1

Review recommended before use

These considerations are automatically identified based on publicly available information about the vendor and AI catalog data. Actual risks may vary based on your specific use case and implementation.

Compliance & Risk

Get insights into risk by running assessments on this AI application.

Work at Mastercard? Claim this listing to correct or complete the data.

Added: October 9, 2026
Updated: October 9, 2026

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