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Neolook S2S

by Neolook

AI Application
Low Confidence

Neolook S2S is a camera and audio platform for neonatal and paediatric intensive care. S2S Family streams video of the baby to parents; S2S Professional gives nurses and doctors continuous video and audio with lookback of clinical events; S2S Academic collects video and biosensing data for research; the bedside sensorheads are Neolook One, Mira and Compact. The vendor calls the device 'powered for clinical algorithms, AI and biosensing' and S2S Academic 'AI-assisted', without naming models. The AI in care use is cry detection: a hospital news item says a system built with Neolook uses AI to analyse every sound in the room, picks out a baby's cry from staff conversation and equipment noise, and sends an alert to the nurse's care-alarm system, so nurses notice babies in incubators who cry too softly to hear. The nurse decides whether to go to the baby; the vendor's terms say the platform does not replace clinical monitoring systems. Hosting is not stated beyond 'cloud-based infrastructure' for S2S Academic.

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Transparency Score

Weighted across four pillars · updated October 20, 2026

Overall grade
33% weighted
ABCDF
Model
—
Not yet assessed
Infrastructure
—
Not yet assessed

Capabilities

Nicu Video Streaming
Clinical Video Audio Monitoring
Cry Detection
Nurse Alerting
Research Data Collection

Vendor Information

Complete information about the vendor/provider of this AI application

NeolookView all products →
Neolook Solutions B.V.(Trading as: Neolook)
Contact Information
www.neolooksolutions.com
compliance@neolooksolutions.com
Registered Address
Princetonlaan 6, Utrecht, Utrecht, 3584 CB, NL

EU AI Act Provider Information

Verification Status:
Unverified
(Last verified: October 20, 2026)
Neolook Solutions B.V.(Trading as: Neolook)
Princetonlaan 6, Utrecht, Utrecht, 3584 CB, NL
compliance@neolooksolutions.com
Compliance Documents
CE Marking: Certified
Neolook's terms and conditions (v3.0, 2026) say use of the platform does not replace clinical monitoring systems or the client's own care provision, that the intended use in the documentation is binding (C.3.3), and that service levels are an obligation of effort unless an SLA says otherwise (C.3.2). Source: https://www.neolooksolutions.com/terms-and-conditions, read 2026-10-20. The vendor publishes no accuracy figures or limits for the cry detection.
Compliance & Risk

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Added: October 20, 2026
Updated: October 20, 2026

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