Mira

door GGZ Drenthe

AI Application

Laag vertrouwen

Mira is an AI chatbot that GGZ Drenthe, a Dutch mental health provider, put into use for staff of its acute and crisis service, such as triage nurses handling telephone intake and colleagues on the acute ward. According to GGZ Drenthe staff quoted in the sector press, Mira answers questions from the organisation's own protocols and guidelines, previously spread over the intranet and SharePoint, and from agreements with partner organisations; broad questions return several options and more specific questions narrow the answer. Staff flag new or changed documents by hand so Mira gets the right input, rate answers with a thumbs up or down, follow a short microlearning on asking good questions, and use Mira in training on the triage tool. The sources do not describe the underlying model, where data is processed, or a formal review step; staff use Mira to find the applicable protocol and act on it themselves.