Pluno AI support assistant
door Pluno
AI assistant from Pluno (Unbrained GmbH, Germany) used by Athom for Homey customer support. From 1 October 2026 it writes the first reply to common questions (connectivity, account, subscriptions, orders) when the team has not picked up a ticket within an hour, using Knowledge Base articles and past answers; staff also use it to draft replies. Staff check every draft they send, handle all account and order changes, choose which topics the AI may answer and review a sample of AI first replies. AI replies are labelled; customers can reply to reach a person or opt out of AI replies. Names and email addresses are replaced with codes, and home and IP addresses removed, before requests reach Pluno. Athom also runs a separate AI chatbot on its website (over a year).
Transparantiescore
Gewogen over vier pijlers · bijgewerkt November 2, 2026
Functionaliteiten
Leveranciersinformatie
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Infrastructuur
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Leveranciersinformatie volgens de EU AI Act
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