Retorio

door Retorio

AI Application

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Retorio is an AI-powered coaching and training platform for enterprise sales, service, and leadership teams, founded at the Technical University of Munich on research from TUM, MIT, and the University of Tokyo. It replaces passive e-learning with lifelike AI role-play in which users practice client conversations with AI personas (photorealistic avatars or phone-based virtual twins) on video or phone. After each session, its multimodal behavioral model analyzes verbal content, voice characteristics, and visual signals (facial expressions, body language, eye contact, posture) and delivers feedback across dimensions including Applied Knowledge, Active Listening, Empathy, Confidence, and Persona-Oriented Communication. Intended users include sales academies, sales and service enablement teams, L&D professionals, heads of sales, contact center teams, and emerging leaders at enterprises (typically 1,000+ employees, min. 300 customer-facing). Evidenced use cases: sales/objection-handling/negotiation coaching, onboarding and qualification, product enablement, contact center enablement, retail performance, emerging-leader journeys, and regulated-industry training in pharma (Merck, Amgen, MLR-review compliant), insurance (Nuerenberger, AXA), telco (Vodafone/VOIS), automotive (Daimler Truck) and FMCG. The platform is EU-hosted (GCP and Azure, both within the EU), GDPR and EU AI Act compliant, ISO 27001 certified, and available in 14 languages with auto-translation.