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Tibber AI assistant

door Tibber

AI Application
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Tibber Netherlands answers customer and prospect questions first with an AI assistant in the support chat of its website and app and on its e-mail address hello@tibber.com. Tibber's Dutch AI terms say the assistant works automatically without human involvement, gives general information about products and services, and can help with a limited set of account questions after the customer logs in. When it cannot answer, the customer follows the channel's instructions to reach a customer-service employee. The assistant takes no legally binding decisions, processes no financial transactions and concludes no agreements; its answers are not binding offers. Tibber warns that the assistant can make mistakes and advises customers not to share sensitive financial or health data. Tibber does not name the AI provider or model.

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Transparantiescore

Gewogen over vier pijlers · bijgewerkt November 2, 2026

Totaalscore
41% gewogen
ABCDF
Model
—
Nog niet beoordeeld

Functionaliteiten

Customer Service Chat
Email Answering
Account Self Service

Leveranciersinformatie

Volledige informatie over de leverancier/provider van deze AI-applicatie

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Tibber Netherlands B.V.(Handelsnaam: Tibber)
Contactinformatie
tibber.com
Geregistreerd adres
Keizersgracht 121, Amsterdam, 1015 CJ, NL

Leveranciersinformatie volgens de EU AI Act

Verificatiestatus:
Unverified
(Laatst geverifieerd: November 2, 2026)
Tibber Netherlands B.V.(Handelsnaam: Tibber)
Keizersgracht 121, Amsterdam, 1015 CJ, NL
Reporting channel: No vulnerability-disclosure channel found. Privacy and data-protection concerns go to the external Functionaris Gegevensbescherming of Tibber Netherlands BV at dpo.nl@tibber.com; AI-assistant problems can be escalated to a human agent via the support channel. Source: https://tibber.com/nl/privacy/tibber-netherlands-bv (read 2 November 2026).
Tibber's AI terms say the AI assistant works automatically without human intervention and is for information only: it cannot make legally binding decisions, process financial transactions, make binding commitments, handle legal claims or enter agreements, and its answers are not binding offers, so users must check prices and conditions against the website and app. It can help with only a limited number of account matters (login required), 'kan fouten maken', and users must not misuse or manipulate it and should not share sensitive financial or health data. The privacy policy adds that users can always ask to be transferred to a human agent. Source: https://tibber.com/nl/voorwaarden/ai (read 2 November 2026).

Toeleveringsnetwerk

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Naleving & risico

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Toegevoegd: November 2, 2026
Bijgewerkt: November 2, 2026

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