Plainwise

door Plainwise

AI Application

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Plainwise is telephony software for Dutch GP practices, also offered to dental, physiotherapy and pharmacy practices, used by practice assistants and managers. It has three modules: Timewise lets callers choose a callback time, manages queues and turns voicemail into text; Talkwise transcribes and summarises calls and consultations into a structured report; and Agentwise is an AI assistant that answers calls day and night. The vendor says Agentwise asks structured follow-up questions, consults the relevant NHG guideline, flags alarm symptoms and puts an intake summary with an urgency label in the assistant's queue, where the assistant decides what happens next. The vendor says the AI never diagnoses or prescribes, that the team keeps every clinical decision, and that how callers are told they are speaking with an AI is set up with each practice. Plainwise says all data is processed and stored in the EU and Talkwise is built and hosted in the Netherlands; it names no hosting provider.