UserTesting Human Insight Platform
by UserTesting
UserTesting Human Insight Platform is an AI-powered customer/user research and experience testing platform that captures rich feedback (video, text, behavioral) across digital experiences before, during and after launch. Teams can target specific audiences, gather feedback via flexible methods (Live Conversations, usability testing, surveys) with AI-powered test creation and template assistance, then analyze large volumes of video/text/behavioral data using UserTesting AI to surface themes, patterns and key moments, and amplify insights across the organization via highlight reels, embedded insights and integrations. Intended users include UX researchers, product managers, marketers, designers and broader enterprise CX/digital-experience teams. Evidenced use cases across the customer journey: idea/design and prototype testing, website/app testing, campaign and messaging feedback, mobile testing, competitive experience testing; trusted by 3,000+ customers including Canva and Adobe.
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Weighted across four pillars · updated October 16, 2026
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