Zendesk AI is an artificial intelligence-powered suite of tools integrated into the Zendesk customer service platform. It enhances customer support operations by automating responses, providing intelligent insights, and improving agent productivity. Key features include AI-driven chatbots (Answer Bot), intelligent triage, macro suggestions, sentiment analysis, and summarization of customer interactions. Zendesk AI leverages machine learning to analyze customer queries, predict intent, and offer personalized responses, thereby streamlining support workflows and improving customer experience.
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